Sadly, as this is one great piece of hardware, I am really disappointed with how bad this computer is. First of all, using razer synapse as the only way to control the keyboard and switchblade is a disaster. After owning this computer for just over 2 years, I have already had to send in the power cable (which had broken due to shoddy design), which was fixed for free under warranty, do a factory reset of the computer to fix a problem with razer synapse which made the keyboard never light up, and finally, send it in to razer after the computer refused to come out of sleep mode. They then had the audacity to tell me that the reason that the motherboard, and all sorts of other things in the computer, were completely broken was because of a, and I do not exaggerate, I actually measured this, 4 mm wide, 1 mm deep dent on the grating on the edge of the exit port of the fan. Which is not only impossible, as that had occurred almost a year earlier and was only a surface dent on a part that does not even connect to anything but the outer body, but also completely irrational. I have never had a confrontation with razer support, and Zack, the representitive I got to know very well, was extremely helpful. However, the company itself does not look out for its customers, and instead decided a fraction of a dent on my computer warranted a $1,600 repair cost due to basically every part of the computer going bad. I submit, from the fact that they returned it to me at no charge after "fixing" the motherboard, that the issue was truly their mistake and they had sent me a poor product. Which is unacceptable for its outrageously overblown price. I have, since getting it back almost 3 months ago, had nothing but trouble. The keys on the switchblade constantly freeze or are broken, the number icon now only opens to blank keys, as the icons seem to have disappeared, and the led backlight on the keyboard is so faint that I cannot tell if it is on or not unless I am in complete darkness. Also, one of the fans (which is on the side of the dent, where I suspect they took it apart), no longer operates at the same power it did before I had sent it in. It worked better before I got it back from the people who were supposed to fix it. I could not be more disappointed, and that is only the hardware issues. Almost every time there is a windows update, the switchblade crashes or the entire computer crashes and turns off. It is so regular a phenomenon that I now restart it myself when I notice my number keys on the keyboard refusing to work until I press the razer button. This may seem like a rant, but for $2,500 I expected a functioning product, not a piece of hardware that I have to babysit to make sure it doesn't catastrophically fail. Sure it runs games decently well. I expect nothing less in that regard, and it does a good job. But any gaming laptop, desktop, or the like can do what it does. And better. This glorified macbook has been the bane of my existance and my wallet for too long, and I just wish they had left me some money to get a different computer. Razer, if you are reading this, please stop lying to customers, it is unethical. I want a full refund more than anything at this point. Don't buy this, and if you do, make sure you have it in a military grade case otherwise you might melt the motherboard, LED backlight, and completely destroy the body of the computer when you bump it into something. "That'll come to around $1,600 sir" ---Razer The picture of the horrible, damage cited as the ONLY REASON FOR THE DAMAGE TO THE COMPUTER is shown below. My thumb (final joint maybe an inch or so long) is next to it for reference. I am not ignoring any damage to make my argument more surprising or volitile. I am giving my personal story, and have had no interactions with razer or razer products before this point.